Providing EPOS solutions to the hospitality sector for over 20 years

How Technology is Helping Dark Kitchens Expand Delivery Business

22/02/21

There has been increasing talk of dark kitchens in the media and how they are taking over the takeaway trade. But what is a dark kitchen? Keep reading to find out more.

There has been increasing talk of dark kitchens in the restaurant industry and how they are taking over the takeaway trade. But what exactly is a dark kitchen?

What is a Ghost Kitchen?

Dark kitchens, or ghost kitchens, are professional kitchens run by operators on a remote site such as a warehouse or a restaurant.

They have enough space to offer more than one cuisine, often under different brand names, such as Deliveroo Editions concept. If you have room for a dark kitchen, it’s a great way to expand your business. If one such site lists multiple brands on aggregator apps such as Deliveroo or UberEATS, it offers more choice and becomes more appealing to a larger audience, therefore increasing its sales. However, operating several brands at once can be complicated, as can managing a large off-site warehouse. It’s important to have adequate kitchen management and delivery management in place, which is made possible with sophisticated restaurant technology.

Can I Run a Ghost Kitchen from Home?

Running a ghost kitchen from home is possible, but it requires careful consideration of various factors. Check your local regulations and zoning laws to ensure that operating a food business from a residential property is allowed. 

Additionally, you need to consider if your home can accommodate the necessary commercial-grade equipment and maintain compliance with health and safety regulations. It's best to have a separate kitchen space solely dedicated to your ghost kitchen operations to ensure food safety. Obtaining the required permits and licenses, such as a food handler's permit and business license, is essential. 

However, it's crucial to consider the impact of your home-based business on your neighbours and comply with any noise regulations. Finally, you need to consider logistics for delivery services and evaluate the time commitment required for running a home-based ghost kitchen.

Ghost Kitchen vs Cloud Kitchen: Understanding the Difference

People often use the terms ghost kitchen and cloud kitchen interchangeably. But they have distinct differences that are important to understand.

The key difference between ghost kitchens and cloud kitchens in the scale and operational setup. Ghost kitchens are individual kitchen spaces dedicated to a single food business, focusing solely on food preparation and delivery. Cloud kitchens, on the other hand, are larger-scale operations that include multiple ghost kitchens within a single facility.

Ghost kitchens allow businesses to operate efficiently and focus solely on delivery or takeout. These kitchen spaces are often smaller in scale and cater to a single brand or food concept. Whereas, cloud kitchens provide a collaborative environment where multiple food businesses can operate under one roof, sharing kitchen equipment, storage, and delivery logistics. 

Cloud kitchens offer economies of scale and benefits from shared resources. This makes it an attractive option for startups and smaller food businesses.

Both ghost kitchens and cloud kitchens offer a flexible and cost-effective operational cost for restaurant owners. Choosing between a ghost kitchen or a cloud kitchen depends on the size of your business. It also depends on how much you need to share resources and services.

Multiple brands through one EPOS system

EPOS systems such as 3S POS, offer software to assist with multi-site and multi-brand management.

If you are running several brands at once, it just isn’t practical or affordable for most businesses to have multiple till systems. To manage such delivery operations, look for a till system such as 3S POS, that can help run different brands through the same POS system. Not only will the new system be set up exactly to your requirements, but taking orders will become a breeze and there will be more time to focus on operating the site to maximum efficiency.

Integrated with Deliveroo and UberEATS

Working with delivery aggregators or food delivery apps is at the forefront of dark kitchen management.

Investing in POS software that is fully integrated with delivery aggregators like Deliveroo and UberEATS is imperative. This will allow the site to manage multiple brands and menus at once, as well as running multiple delivery dark kitchens to maximise exposure and profits.

Efficient Dark Kitchens Management

A good EPOS provider will empower you with the best technology on offer.

For instance, chefs and restaurant kitchen staff will be able to manage incoming orders with ease using a Kitchen Display System. The intuitive touchscreen displays helps by colour coding orders and items from different brands and different delivery aggregators. This makes managing a dark kitchen work very efficient as kitchen staff can instantly see what needs to be made and where it has to be delivered.

Online Ordering System for Ghost Kitchen

Implementing an efficient online ordering system is essential for the success of a ghost kitchen. Here are some key considerations to keep in mind when setting up an online ordering and delivery management software for your ghost kitchen:

  • Mobile-Friendly Website or App: Create a website or app that is easy to use on mobile devices. Customers can browse your menu, order, and pay easily. Ensure that the design and interface are intuitive and responsive, providing a seamless experience across different devices.
  • Online Menu Management: Keep your online menu up to date with correct prices, availability, and any special offers or promotions. Include detailed descriptions, type of cuisine, high-quality images, and customisable options to enhance the customer's ordering experience.
  • Order Tracking and Notifications: Let customers track order in real-time. Send automated notifications via email or SMS to provide updates on order confirmation, preparation, and estimated delivery or pickup times.
  • Payment Integration: Offer safe and easy payment choices like cards, digital wallets, or online platforms for payments. Integrate your online ordering system with trusted and reliable payment gateways to ensure smooth and secure transactions.
  • Delivery Management: If you offer delivery services, integrate a delivery management system that helps streamline and optimise the delivery process. Assign orders to delivery drivers, provide them with necessary details and directions, and track delivery time to ensure timely deliveries.
  • Customer Reviews and Feedback: Encourage customers to leave reviews and ratings for their orders. This helps build credibility, gain valuable feedback, and allows you to continuously improve your services. Monitor and respond to customer reviews promptly to address any concerns or issues.
  • Loyalty and Reward Programs: Implement a loyalty program to incentivise repeat orders and customer retention. Offer rewards, discounts, or exclusive offers to encourage customer loyalty and engagement.
  • Analytics and Reporting: Utilize analytics tools within your online ordering system to gather valuable data on customer behavior, order patterns, and sales performance. Analyse this data to make informed business decisions and optimise your menu offerings or marketing strategies.

Read our latest blog, "A Detailed Guide On Restaurant Online Ordering System" to find out more about how to implement an restaurant online ordering website.


Get started today!

3S POS develops systems that are incredibly easy to use, so you can be up and running in no time.

Contact 3S POS today and let us take your business to the next level. Our friendly customer service team will make the process easy, so all you need to worry about is cooking delicious food for your hungry customers.

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