The food and beverage industry is constantly evolving to meet the changing needs and expectations of customers. One trend that has been gaining momentum in recent years is the use of self service kiosks in quick service restaurants. As the world becomes increasingly digitised, these restaurants are also looking to keep up. Kiosks allow customers to place their orders quickly and efficiently, reducing wait times and improving the overall customer experience.
With the onset of pandemic, the use of kiosks has increased as customers looked for ways to minimise contact with others. However, even before the pandemic, the use of kiosks was on the rise. In fact, McDonald’s was one of the first movers to adopt and implement self-ordering kiosks in 2015. With this increased demand, we can expect to see more restaurants adopting kiosks in the coming years.
How do self service kiosks work?
Kiosks in the quick service food industry are designed to handle all aspects of the ordering process. This includes selecting menu items and accepting payment. They are created to be intuitive and provide the customer with a seamless dining journey.
Having a kiosk puts customers in control of their own orders. Customers can browse, get product information, order and pay, with multiple payment options. This expedites the process and allows staff to deal with more complex orders and customer service needs.
Many restaurant kiosks also give customers the option to pay for their order via electronic means, such as credit cards. With more flexible technology, restaurant operators can make instant updates to their menu as it changes.
How do businesses integrate kiosks with their existing systems?
Businesses can integrate kiosks with their existing systems in several ways. Some kiosks can integrate directly with existing Point of Sale (POS) systems. This allows businesses to manage their kiosk orders alongside their traditional orders, streamlining the ordering process and improving efficiency. Kiosks can also integrate with kitchen display systems to optimise kitchen workflows, food quality, and speed of service.
In addition to integrating with existing systems, businesses may also choose to work with third-party providers to implement kiosks. Choose a provider that offers a range of services - hardware, software, and support to help successfully integrate kiosks into your operations.
How do kiosks benefit the restaurants?
Kiosks are immensely beneficial for restaurants, especially small fast-casual restaurants operating on tight budgets. Kiosks can help to reduce labour costs by automating the ordering process. This frees up staff members to focus on other tasks such as food preparation and customer service with improved efficiency.
Secondly, kiosks can help to increase sales by encouraging customers to add additional items or upgrades to their orders. It can increase the average order value by presenting customers with a visual menu and allowing them to customise their orders,
Kiosks can also provide valuable data and insights of customer preference. Restaurants can then use this information to improve their menu offerings and marketing strategies. For example, if a particular item is frequently ordered with a specific customisation, they may choose to add that customisation as a standard option on their menu.
How can kiosks benefit customers?
Kiosks are a convenient and fast way for customers to place their orders without having to wait in long queues. Customers can easily browse the menu, customise their orders, and pay for their food all in one place.
The option to customise orders and view nutritional information, allows the customers to make informed decisions about their food choices. This can be particularly beneficial for customers with dietary restrictions or allergies.
Kiosks can improve the overall customer experience by reducing wait times and improving order accuracy. By automating the ordering process, businesses can reduce likelihood of errors and ensure that customers receive their food quickly and accurately.
What are the challenges of implementing kiosks?
The use of kiosks in quick service food restaurants is not without its challenges. The initial cost of purchasing and installing kiosks can be significant. However, over time, the cost savings from reduced labour costs and increased sales can help to offset this initial investment.
Restaurants also need to ensure that kiosks are user-friendly for all customers. This may require businesses to invest in training their staff members to assist customers who may have difficulty using the kiosks. Additionally, all kiosks should be placed in a way that is easily accessible for customers with mobility issues.
How to choose the right self service kiosk provider for my restaurant?
When choosing a kiosk provider, there are several factors to consider. Firstly, businesses should look for a provider that offers a range of hardware and software options to meet their specific requirements. The requirements can be - different sizes, features, or a customised software that meet the needs of the business.
Your provider should offer strong customer support and technical assistance to avoid any downtime, along with sufficient training for your staff.
Consider both the cost and value of the kiosk solution when choosing a provider. This includes not only the upfront cost of the hardware and software but also ongoing costs such as maintenance and support. It's best to opt for a provider that offers a competitive price while still delivering a high-quality solution.
The future of kiosks in quick service restaurants looks bright with all its benefits. As technology continues to advance and customer expectations continue to evolve, we can expect to see more and more quick service restaurants embrace kiosks. While there are certainly challenges associated with implementing kiosks, the increased benefits make them an attractive option for many businesses.
For almost 20 years, 3S POS has offered one of the most flexible EPOS systems to international brands such as Caffe Concerto, Maroush, Comptoir Libanais, Pepe’s Piri Piri, GDK and thousands more delighted customers.