In today's fast-paced world, technology continues to evolve and transform the way we do things. The restaurant industry is no exception, constantly embracing new technologies to enhance the dining experience for both customers and restaurant staff. One such technology that is gaining popularity is tableside ordering.
In this article, we will delve into the concept of tableside ordering, explore its benefits, and explain why it is considered the future of restaurant technology.
What is Tableside Ordering?
Tableside ordering refers to the use of tablets or handheld ordering systems that allow customers to place their orders directly from their tables. Gone are the days of having to flag down a server to take your order. With tableside ordering, customers can browse the menu, select their desired items, make special requests or modifications, and even pay for their meals right from the tablet. This not only reduces wait times but also increases efficiency and enhances the overall dining experience.
How Does it Work?
Tableside ordering systems typically consist of a tablet or handheld device, a point-of-sale (POS) system, and a kitchen display system (KDS). The tableside ordering tablet is connected to the POS system, which relays the orders to the kitchen through the KDS. This streamlined process eliminates the need for servers to write down orders and manually input them into the POS system. Customers can explore the menu, make selections, customize their orders, and handle payment transactions effortlessly using the tablet.
Benefits of Tableside Ordering
Tableside ordering offers a multitude of benefits for both customers and restaurant staff. Let's take a closer look at some of these advantages:
- Increased Efficiency and Accuracy: By eliminating the traditional pen-and-paper method of taking orders, tableside ordering reduces the chances of errors and speeds up the entire ordering process. Orders are sent directly from the tablet to the kitchen, ensuring accuracy and efficiency.
- Improved Customer Experience: Tableside ordering provides customers with a more personalized and enjoyable dining experience. They can browse the menu at their own pace, make special requests or modifications directly on the tablet, and have more control over their dining choices. The convenience of ordering and paying directly from the table eliminates the need to wait for a server, allowing customers to enjoy a hassle-free and relaxed dining experience.
- Increased Table Turnover: With tableside ordering, the entire ordering and payment process is expedited, leading to faster table turnover. Customers no longer need to wait for the check to arrive, resulting in more efficient service and allowing restaurants to serve more customers within a given time period.
- Cost Savings: Implementing a tableside ordering system can lead to cost savings for restaurants. With a more streamlined ordering process, fewer servers are needed to handle orders, reducing labor costs. Additionally, the accuracy of orders made directly on the tablet minimizes ingredient waste, resulting in further savings.
Why Handheld Ordering System is the Future of Restaurant Technology
Handheld Ordering System is quickly becoming the future of restaurant technology due to its numerous advantages and increasing popularity. Here are some compelling reasons why it's is here to stay:
- Convenience for Customers: In today's fast-paced world, convenience is highly valued. Tableside ordering allows customers to have complete control over their dining experience, from ordering to payment, all from the comfort of their table. It eliminates wait times and provides a seamless and efficient process that aligns with customers' desire for convenience.
- Enhanced Efficiency for Restaurants: By integrating technology into the ordering process, tableside ordering increases efficiency for restaurants. The streamlined system reduces wait times, allows for quicker table turnover, and enables staff to focus on providing exceptional customer service. This ultimately leads to increased revenue and improved operational efficiency.
- Personalised and Enjoyable Dining Experience: With tableside ordering, customers can take their time to explore the menu, customize their orders, and make modifications directly on the tablet. This level of personalization enhances the overall dining experience, making it more enjoyable and satisfying for customers.
- Integration with Other Technologies: Tableside ordering systems can seamlessly integrate with other restaurant technologies, such as loyalty programs and online ordering platforms. This integration creates a cohesive and efficient experience for both customers and staff. Customers can earn loyalty points and redeem them for future orders made through the tableside ordering system, further enhancing customer satisfaction and engagement.
How to Implement Tableside Ordering in Your Restaurant
If you're considering implementing tableside ordering in your restaurant, here are some steps to help you get started:
- Choose the Right Technology: Research and select a tableside ordering system that suits your restaurant's specific needs and budget. Look for a system that is user-friendly, offers customization options, and integrates smoothly with your existing POS system.
- Train Your Staff: Properly train your staff on how to use the tableside ordering system effectively. Provide comprehensive training not only on operating the tablet and POS system but also on customer interaction and engagement. This ensures a seamless and positive experience for both staff and customers.
- Communicate with Customers: Inform your customers about the new tableside ordering system through various channels. Use signage within the restaurant, social media posts, or have servers mention it when seating customers. Clear communication helps customers understand the process and feel more comfortable using the technology.
Tableside ordering is revolutionising the restaurant industry, offering numerous benefits for both customers and restaurant staff. Its seamless integration of technology into the dining experience leads to increased efficiency, improved customer satisfaction, and cost savings. By implementing the right technology and training your staff effectively, you can leverage the advantages of tableside ordering and stay ahead in the ever-evolving restaurant industry. Embrace the future of restaurant technology and provide your customers with a dining experience that is efficient, convenient, and enjoyable.
For almost 20 years, 3S POS has offered one of the most flexible EPOS systems to international brands such as Caffe Concerto, Maroush, Comptoir Libanais, Pepe’s Piri Piri, GDK and thousands more delighted customers.