Successful Manager Roles
Running a business is no mean feat! Especially for a successful manager. Anyone who has worked within a managerial position can agree with that statement – and working within the hospitality industry adds a whole new realm of challenges around people too. Let’s face it, the hospitality industry is entirely its own ball game!
First of all, you are constantly busy. You have customer issues to deal with like reservations and cancellations, employee conflict and management issues all at once. There is only so much you can do, and with so little time in a day, things can sometimes seem a bit daunting.
You need to ensure that you have your priorities straight and that you do not lose track of where you are going or who you are. Here’s a list of the top ways we believe you can stay on top of your game, always.
Every day you will encounter a new problem or be in need of a new solution. Ensure that you are up for any challenge that comes your way – whether it is room 115 being flooded, or the chicken that got sent back for the third time. Make it an opportunity for yourself and your staff to tackle the challenge, learn something new, or perfect a new process.
Try seeing it as a challenge that can help build the communication skills you have with your staff and your customers. Put managerial software systems in place to ensure that things run as smoothly as possible so that when a problem does present itself, you can at least deal with it more efficiently.
If it seems like today is just going to be one of those slow days, challenge yourself with something else. Learn a new skill, think of a new feature you can add, make a day for your staff to do team building. Get creative!
Allow yourself the opportunity to say NO. And if that doesn’t sit well with you, DELEGATE. You need to be able to set the boundaries of your own capabilities. Everyone has a point where they need to take a breather, and you need to be able to delegate to others. You need a point in the day where you can sit and relax, without having to worry about extra added stress you don’t need to deal with.
Make sure that you have a team you trust and a team that you can rely on.
Keep a routine
By starting each day knowing what you must do and when you must do it, life becomes a lot simpler. You can make time to ensure that you are living a healthy life that you can balance. Having the right management software available will not only give yourself structure and routine, but your entire team too.
Having a routine allows you to find the time you need to prioritize the most important things and to stay ahead.
Ask for help
You are not alone. And as much as you think you can do everything on your own, sometimes it just isn’t possible. Want to stay on top of your game? Delegate. Want to be the best manager you can be? Delegate. Feel like you have no time to get to the most important parts of your day? Delegate.
I think this point has been made pretty clear. But it is difficult, especially when you feel like you are the one people are supposed to rely on. Understand that everyone makes mistakes, but also understand that the more pressure you put on yourself, the more mistakes are likely to pop up. Especially if you are the only one who is trying to fix the problem.
Informed and engaged
No matter what, keep in touch with the latest trends, the latest articles within your industry and ensure that you are in contact. Not just with the knowledge, but with those around you. Keep networking, connect with your customers and ensure that you are receiving the best possible information you can.
When you are aware of any changes within your industry, you have the upper-hand to decide where to go from there and what you should be doing. You get to understand more and in turn will be able to make the best choices you can for your business.
When you start to panic, then there is no chance of coming back without making any problem worse. Keep calm. There are going to be numerous occasions where you feel overwhelmed and may not find any inspiration to not throw over every wine glass on the counter.
By resolving issues quickly, you will be able to move on to the next and keep smooth sailing throughout the management. The hospitality industry is one that is very time-sensitive, and so there is not a great deal of time to sit on a problem. Keep calm and use the systems you have in place and the team you have built to get through each problem. You will find a way to be a successful manager.
At the end of the day, you want your business to grow. You want to succeed and you want to feel like you have accomplished everything you have set out to do. The hospitality industry is continuously changing and evolving. The customers are also changing in terms of their expectations of a manager and the service they receive. Keep learning. Keep evolving. And keep challenging yourself and your staff.
If you are looking for some management help, a trusted software system could make all the difference. And you can truly allow yourself the opportunity to stay ahead of the game. Have a look at the solutions we provide and make the most out of what is right in front of you.
Don't hesitate to contact us for more information about being a successful manager.