Providing EPOS solutions to the hospitality sector for over 20 years

3 Ways AI Is Set to Change the Restaurant Industry


Artificial intelligence is developing at a feverish rate and becoming more visible in the public sphere for the restaurant industry.

Artificial intelligence is developing at a feverish rate and becoming more and more visible in the public sphere, making it an incredibly exciting time to be a business owner or anyone for that matter! Though it’s mostly uncharted territory, for now, various technological advancements are promising to bring AI smoothly into the restaurant industry and make massive improvements in both customer-facing and back-end capacities. 

Here are three of the ways that AI is set to change the restaurant industry in the not-too-distant future…

1. Serving points that recognise customers

If you’ve ever gotten friendly with a barista or a customer assistant at a franchise, you’ll know how convenient it is to simply walk up and have someone set to work on “the usual” for you. Soon enough, we may see serving staff taken out of the equation. Cameras combined with biometric facial recognition software are now able to recognise regular customers at self-service terminals and make suggestions from the menu based on a given customer’s previous orders. This kind of innovation is already a reality at American fast food chain BurgerFi. Once a customer opts in for facial recognition features, the camera will be able to recognise their likeness, transfer their order to the restaurant POS, and have it cooking in seconds!

2. Delivery mapping that eliminates delays

Fast food delivery is more popular than ever and has increased demand for restaurant-niche B2B services like Deliveroo POS integration. The popularity of delivery isn’t showing any signs of slowing down, so it’s becoming more and more important to ensure drivers can get to their destination quickly. GPS map apps are already being informed by aspects of artificial intelligence, and as technology becomes more aligned with the food niche, managers will find it increasingly easy to monitor a driver’s location and map out the most efficient routes.

3. Greater integration with inventory management

Modern EPOS systems that integrate inventory management and processing orders to suppliers are more common than ever. With the ability to compare regularly-updated order data to current stock levels, restaurant owners are fully equipped to zero-in on sources of theft and waste. 

However, as any manager in the hospitality niche will tell you, the business can often move so fast that it’s near impossible to spend time thinking about these things over more immediate, pressing concerns. Soon, artificial intelligence will provide the means to automate this task completely, take human error out of the equation, and give seniority one less thing to worry about.

If you’re looking for a comprehensive EPOS system to help manage your hospitality business, get in touch with our team of tech specialists to arrange a free demo. Simply email or request a callback.

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